Adoption FAQs

What are our aims and objectives?

We have a passionate belief that every dog and cat deserve a loving home and aspire to help re-home homeless pets across Southeast Asia, starting with Philippines, will expand later to Thailand, Malaysia, Indonesia….. Our objectives are:  1) Encourage adoption to give pets a second chance while giving shelters the opportunity to take and care for other homeless and stray dogs and cats.  2) Help pet owners fulfil their lifetime commitment to their pets.  3) Encourage pet owners to act responsibly so both them and their pets are welcomed as good neighbors within community. 

How to welcome a new family member?

If you are ready to open your loving heart and home and change a pet’s whole world, adopt today. See more pet caring tips here.

Who should I contact if I have additional questions that are not addressed in the FAQs?

You may drop an email to wer4.happytails@effem.com , and our team will reply to you as soon as possible. 

What should I do after making an appointment with the shelter?

After scheduling an appointment, you will receive an email to your registered email address. Schedule yourself, and do remember to visit the shelter at your appointment time. Your potential lovely furkid is waiting for you. 

How do I check my appointment time?

You can find your appointment details by logging in to your WeR4HappyTails account and clicking on "Calendar" under your account. You may also search the appointment details on your registered email.

Can I reschedule my appointment for another day?

Yes, you can always reschedule your appointment by logging into your WeR4HappyTails account. Click "Calendar", find your appointment date and click "Edit Appointment".

What should I do if I am unable to visit the shelter after making an appointment?

Please inform the shelter earlier to cancel the appointment. You may call the shelter or send an email to the shelter directly.

How do I create an account?

Please register yourself in the portal before start adopting any pet. After filling out all fields, you will receive a welcome email. Remember to log on to change your password.

How do I know if I am well-prepared to adopt a pet?

Pets bring so much to our lives, but owning a pet is a lifelong commitment. There is an online assessment for you to complete on our portal after you decide to adopt a pet. This assessment allows you to evaluate your suitability and readiness to adopt a pet. Please ensure that you engage in responsible pet ownership practices and fully consider your conditions.

How do I know the breed and the health status of the pet?

You may check the breed and other details on the pet profile. To further understand the health status of each pet, you may speak to the shelter or make an appointment to visit the shelter.